Q: Do you offer a warranty or a guarantee on products?
A: All Chefs Kitchen products are warranted to be free of manufacturing defects in material and workmanship. Products are not warranted against misuse or abuse. NOTE: Please see our special warranty information for our Excalibur products Excalibur Warranty
Q: Is my credit card information safe and secure when ordering at foodsaving.com?
A: Yes, When you choose the payment by Credit Card option it is routed through “Intuit QuickBooks” merchant account. Internet transactions with Intuit QuickBooks are very secure. All information is encrypted before it is sent with SSL encryption. SSL stands for Secure Socket Layer. This technology is designed to encrypt the text sent from the merchant web site and then decrypt the information on the other side, i.e., Intuit QuickBooks processing network. An SSL Certificate contains a public key and a private key. A public key is used to encrypt information and a private key is used to decipher it. When a browser points to a secured domain, an SSL handshake authenticates the server and the client and establishes an encryption method and a unique session key. They can begin a secure session that guarantees message privacy and message integrity.
When using PayPal for you payment transactions, please visit PayPal for further information on PayPal’s security and payment information
Q: Why is my order signature required?
A: Due to recent fraudulent orders, we have been forced to require a signature before delivering your order as proof as purchase and delivery. We understand that this may cause an issue for some people. This is being done for added protection to our customers and for our business to avoiding costly charge backs and stolen credit cards.
Q: Once purchased, when will I receive my product(s)?
A: All our orders are shipped within 2 days of your payment. You will receive your order in 7-14 business days (depending on location) from when you place your order. If an item is on back order you will be notified. We strive to deliver your order as quickly as possible.
Q: How can I contact customer service?
A: Please contact us with your questions, comments, or concerns. All inquiries will be handled within 2 business days.
Q: What are you store policies?
A: Please see our Store Policies Page for details.
Q: what will I be charged for shipping?
A: Chef’s Kitchen strives to provide you with the most cost effective shipping available. The cost of shipping will vary on the weight of the item being shipped as well as the location. The shipping calculator was added to our site to give an estimate of shipping charges. Some items are shipped directly from the manufacturer and the shipping method may differ than the method you selected. You will see the shipping charges before you complete your order.
We currently calculate shipping based on total order price multiplied by 5%. Orders over $500 will be shipped for free within the continental USA.
Due to the increasing cost of packing material and the time spent to prepare each package for safe shipping a maximum handling fee of $6.00 may be added to all orders regardless of size. (Note that this fee is added to each address that we ship to).
* This fee may be included in the shipping cost. Be sure to check the shipping cost calculated at the time of checkout for each order.
* Remember, Alaska and Hawaii will be an additional $20.00 per order. (certain products are not available for shipping to Alaska or Hawaii, Please contact us before placing your order).
* Items with free shipping will include this fee in the price of the item.
* These guidelines may change at any time without notice.
* Heavy items will have an added fee to cover shipping costs, this will be noted in the description of that particular product.
Q: Do you ship internationally?
A: Normally we do not ship internationally. Although we do not recommended it, special arrangements may be made for certain items. Please keep in mind that additional fees will be added for international shipments and the shipping time will be significantly longer.
Please contact us before placing your order for international delivery.
Q: What about APO and FPO P.O. Box addresses?
A: Because we only ship UPS, DHL and FedEx, we are unable to ship to P.O. Boxes, APO, FPO or other Military Addresses. We do require all “ship-to addresses” to be actual street addresses.
Q: Do you accept PayPal for order Payments?
A: Yes, we do accept PayPal payments from verified members with United States PayPal accounts for order payments. To learn more about PayPal and becoming a verified member, please visit PayPal. Please note that You do not need a PayPal account to make a credit card payment (See next question for more information).
Q: What forms of payment do you accept?
A: We accept all major credit cards including; Visa, Master Card and Discover though our “Intuit QuickBooks” Merchant account which you can select directly at time of checkout. We can also process these cards over the phone if you choose to place your order over the phone.
We accept most major credit cards including Visa, Master Card, Discover, and Debit cards through PayPal. You do not need a PayPal account…When you checkout, simply select PayPal and you will be directed to a page where you can securely enter your credit card information. If you prefer, we will process your credit card payments over the phone for you.
We will also accept Check/Money Order by Mail (a delay in shipping of approximately 7 business days required for checks and Money Orders to clear our bank account) Please note that there is a $75.00 fee for international checks due to the verification process that our banks charge for foreign checks. A $35.00 fee will be charged for non-sufficient funds.
Q: What shipping methods do you use?
A: All orders will be shipped UPS, DHL, USPS or FedEx Ground, depending on specific product ordered. We try to get the best price on shipping and pass that savings on to our customers. Keep in mind that some products are shipped directly from the manufacturer and may differ from the shipping method you selected.
Q: Do you insure my purchase?
A: Yes! We insure the product(s) in each of the shipments for the total amount of the order at no additional cost to you. Usually orders will be shipped out via UPS, USPS, DHL or FedEx Ground unless they are going to Hawaii or Alaska.
Q: Do I have to pay sales tax on my purchase?
A: No, unless you’re purchasing within the state of Pennsylvania.