Order Process.
Once you place your order we will receive an email with your order information. We will then attempt to contact you via phone that you provide at time of checkout. This is done to confirm your order and for added security. If we can not reach you by phone we will try contacting you via email that you provided at time of checkout. After confirmation of order we will ship your product. We will not ship until order is confirmed. Your shipment may also require a signature.
Accepted Methods of Payment.
We currently accept payment through PayPal as well as all major credit cards including Visa, Master Card and Discover. We also accept personal checks and Money Orders (with a 10-day hold for bank clearance). Please note that checks drawn from a bank outside of USA will include a $75.00 international processing fee.
Shipping Time.
The time needed to ship merchandise will vary depending on the shipment’s location and the particular time of year. Customers should expect a 7-10 day delivery time.
Shipping Methods.
Merchandise will be shipped using Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to customers. Shipments may be signature required.
Out of Stock Items:
If any item on your order is out of stock, we will notify you. If you want us to do so, we will immediately ship those items we do have in stock and ship the out of stock item for you, on a separate invoice, at a later time. We do not list items on an invoice as BACK ORDERED or refer to items not being shipped on an invoice.
Knife Laws.
Knife laws vary. Please check with your local law enforcement agency for the laws in your area.
Damaged Shipments.
Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.
Manufacturers Defects.
If a product appears to have a manufacture’s defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.
Return Merchandise Policy.
Permission for any return merchandise must be secured from our return department. If there is an issue with your merchandise, you have 30 days from the ship date to receive refunds, . You must email the refund request to [email protected] (with “RETURN” in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before being returned. We will only issue a refund for returns that are a result of our error.
If you received a different product than initially purchased, the item must be returned with the following:
- All original contents (product, manuals, instructions, etc.).
- Original packaging.
- Original invoice or receipt.
Once a return is authorized by our return department you should:
- Return the item to the address given to you by our return department.
- Write the Return Authorization Number clearly on the box or package.
- Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We cannot be held liable for return merchandise that does not reach our return department.
We can refund shipping costs only if the return is a result of our error.
You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us. Returned items may be subject to a 20% restocking fee.
Order cancellations
We will honor cancellations on orders any time prior to shipping.
